Application of Strategic Leadership and Future Delivery Models B1. HCAHPS Scores/ State and National Averages Hospital State Average National Average Patients who reported that their nurses “Always” communicated well 84% 81% 81% Patients who reported that their doctors “Always” communicated well 84% 83% 82% Patients who reported that they “Always” received help as soon as … Continue reading Application of Strategic Leadership and Future Delivery Models